Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

Update: 2022-07-12

Description

Customer service is one of our favorite topics to tackle in this show, but having Bob Furniss over for this special episode was truly something. For almost 40 years in the industry, Bob Furniss is known as the renowned customer service and experience expert, and his mission will always be driving customer success by designing effective service and support strategies for his clients. This is episode 6, Season 3 from First Contact: Stories of the Call Center, join us on this journey of service mentality, AI, digital front doors and a lesson on living!

Comments

In Channel

How to Build a People-First Contact Center That Actually Reduces Turnover: Sam Falletta

2025-04-1759:46

From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira

2025-03-1252:43

Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson

2023-07-2556:28

Navigating Compliance Challenges in the Contact Center Industry: Dan Greenwell

2023-06-2859:29

Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

2022-07-1201:06:39

Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor

2022-06-1357:27

Digital Transformation and Future of Work for Contact Centers: Jon Arnold

2022-05-1101:02:52

Holistic Call Center Training using Rewards and Recognition: Michael Tamer

2022-04-1901:06:19

Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank

2022-03-2357:44

Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III

2022-02-1601:02:02

Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree

2021-11-1853:11

Reclaiming Sales through Authentic Persuasion: Jason Cutter

2021-10-1551:34

The Future of Workforce Management for Contact Centers: Daryl Gonos

2021-09-2442:56

Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore

2021-08-2755:21

Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein

2021-07-2357:59

CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh

2021-06-1857:40

The Contact Center Tech Shift During the Pandemic: Fred Stacey

2021-05-2156:25

Customer Memories and The True Value of CX: Colin Shaw

2021-04-2301:01:04

The Unexpected Journey of a Serial Entrepreneur: Gary Pudles

2021-03-1901:04:31

A Lifetime of Lessons Learned: Steve Bederman

2021-02-1950:19

00:00

1.0x

Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

#box-pro-ellipsis-17647580639902{-webkit-line-clamp:2;}Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

NobelBiz Studios

Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss