How to Build a People-First Contact Center That Actually Reduces Turnover: Sam Falletta

From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira

Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson

Navigating Compliance Challenges in the Contact Center Industry: Dan Greenwell

Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor

Digital Transformation and Future of Work for Contact Centers: Jon Arnold

Holistic Call Center Training using Rewards and Recognition: Michael Tamer

Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank

Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III

Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree

Reclaiming Sales through Authentic Persuasion: Jason Cutter

The Future of Workforce Management for Contact Centers: Daryl Gonos

Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore

Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein

CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh

The Contact Center Tech Shift During the Pandemic: Fred Stacey

Customer Memories and The True Value of CX: Colin Shaw

The Unexpected Journey of a Serial Entrepreneur: Gary Pudles

A Lifetime of Lessons Learned: Steve Bederman