End on a Win: PT Engagement, CQI & Clinician Habits That Drive Growth with Dr. Ben Fung
Description
Chad Madden and Dr. Ben Fung break down the behaviors that keep schedules full and graduation rates near 100%—from “left/right-brain” patient communication to always ending each visit on a win. They unpack UpDoc’s Corporate Quality Index (CQI), including intention-to-stay thresholds that predict retention, and why soft skills and on-stage presence matter. You’ll hear practical cues you can deploy tomorrow, plus a book rec that reframes patient experience through behavioral science.
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Timestamps
00:00 – Why engaged patients graduate (and refer)
03:12 – Production goals vs. visits/units: keeping the schedule full
07:45 – Left- vs. right-brained patient communication (numbers vs. function)
12:10 – “End on a win”: structuring sessions for momentum
18:20 – What is the Corporate Quality Index (CQI)?
23:05 – Intention-to-stay thresholds & spotting flight risk
28:40 – Soft skills, stage presence & micro-behaviors that matter
33:15 – Resources, contacts & most influential book
Book a free demo call and get a behind-the-scenes look at the exact systems, tools, and frameworks Chad used to grow from a solo PT to a $20M practice — and the blueprint he's using to reach $100M. https://getbreakthrough.com/demo/
The Corporate Quality Index (CQI) 2024 Report
United States
