Ep 375: Poste Italiane Head of International Jan Van Roey
Update: 2025-06-11
Description
Jan Van Roey, Head of International at Poste Italiane, discusses cross-border parcel volumes and recent improvements to digital customer experience. He covers:
- Cross-border volume growth
- New Poste Italiane outbound international product
- Domestic parcel trends
- Coping with volatility and uncertainty in international parcels
- Retailers moving warehouses to Europe
- Poste Italiane's partnership with DHL eCommerce for inbound and outbound
- Locker Italia joint venture in parcel lockers with DHL
- Strategic reasons for setting up partnerships
- Parcel lockers and international delivery
- Recent changes to Poste Italiane's app and digital customer experience
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