DiscoverThe World's Best Email and Retention PodcastEp 47: Retention Bootcamp: Mastering Your Welcome Experience
Ep 47: Retention Bootcamp: Mastering Your Welcome Experience

Ep 47: Retention Bootcamp: Mastering Your Welcome Experience

Update: 2025-08-19
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Description

We’re digging back into the AKNF archive for this classic session of Retention Bootcamp. In this episode, Jordan and Eric break down the welcome experience, from merchandising to education to lifestyle content, and show you how to craft a sequence that drives first purchases, shortens time-to-buy, and boosts 30-day purchase rates.


If you’ve been leaning too hard on coupons or sending “one and done” welcomes, this replay will give you a proven framework for building sequences that actually sell.


#EmailMarketing #CustomerRetention #WelcomeSeries #RetentionBootcamp #LifecycleMarketing #EcommerceMarketing #DTCRetention #DTCGrowth #EcommerceEmail #ShopifyMarketing #MarketingStrategy #DigitalMarketing


00:00:00 – Introduction

00:03:00 – The 4-Email Welcome Framework

00:06:00 – Coupons vs. Brand Promise: Getting the Balance Right

00:13:00 – Finding the Right Cadence (Daily vs. Every Other Day)

00:14:00 – Educational Emails That Build Trust

00:17:00 – Lifestyle Content: Let Them See Their Life With Your Product

00:21:00 – Testing Frequency & Handling Opt-Outs

00:26:00 – Metrics That Matter: Time-to-Buy vs. 30-Day Purchase Rate


Work with Pilothouse: ⁠https://www.pilothouse.co/get-in-touch?utm_source=dtc&utm_medium=podcast&utm_content=e&rPodcast⁠

Subscribe on YouTube: ⁠https://www.youtube.com/@DTCPodcast

Subscribe to DTC: ⁠https://www.directtoconsumer.co/⁠

Listen to DTC Podcast: ⁠https://podcasters.spotify.com/pod/show/dtcpodcast

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Ep 47: Retention Bootcamp: Mastering Your Welcome Experience

Ep 47: Retention Bootcamp: Mastering Your Welcome Experience

The DTC Podcast Network