Ep11: Customer Journey - How to plan for more change
Description
A once linear model is now fragmented and continues to evolve. A growing number of touch points can make a consistent brand experience harder than ever. We ask three industry experts to explain what's changed, tips for growth and how you can better plan for the future.
During the event, we covered:
- Tips on how to map your customer journey
- Advice for managing your team structure
- How to remain agile
Panellists include:
- Sueanne Carr, Customer Strategy Superhero, Customer Frame
- Michael Joo, General Manager, Datarati
- Mark James, CEO & Co-Founder, Customology
Panel Facilitator: Liam Fitzpatrick, Founder & Head of Communications, Commswork
Podcast Host and Event MC: Lisa Ma, Networx Brisbane & Iceberg Events
Further resource links:
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Live recording at Loft West End on 29 May 2019 by Select Audio Visual.
Networx Brisbane events are organised by conference and events company, Iceberg Events. These events are proudly supported by Reload Media, Vivo Group, Select Audio Visual, Vision6, Andzen and DPMA.
Produced by Networx Brisbane, Australia. For upcoming live events, visit https://brisbane.networxevents.com.au/events
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