Episode 1 - The Customer Success Professional's Handbook & Building a Culture of Experimentation
Update: 2020-07-21
Description
This week, Kristen Hayer reviews:
- Building a Culture of Experimentation, by Stefan Thomke (March/April 2020 HBR)
- The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 1-4
Next week we'll cover Chapters 5-8 of the book and a new article. Enjoy!
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