Episode 15 - Chief Customer Officer 2.0 & To Succeed in a Negotiation, Help Your Counterpart Save Face

Update: 2020-10-06

Description

This week, Kristen Hayer reviews:

To Succeed in a Negotiation, Help Your Counterpart to Save Face by Joshua Weiss (October 2, HBR.org)
Chief Customer Officer 2.0, Jeanne Bliss Chapters 6-7

If you're reading along, next week we'll be reviewing Chapters 8-9 of the book, along with a new article. This book is available on Amazon and Audible.

Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.

Comments

In Channel

Episode 2 - The Customer Success Professional's Handbook & What's Really Holding Women Back

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Episode 1 - The Customer Success Professional's Handbook & Building a Culture of Experimentation

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Announcing Our New Podcast - Reading For Success!

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Author Interview with Mark Horstman on The Effective Manager

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Episode 20 - The Effective Manager & Talking About Mental Health with Your Employees

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Episode 19 - The Effective Manager & A New Model for Ethical Leadership

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Episode 18 - The Effective Manager & Stop All The Clocks

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Episode 17 - The Effective Manager & Adapt Your Business to the New Reality

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Episode 16 - Chief Customer Officer 2.0 & Zoom and Gloom

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Author Interview with Jeanne Bliss on Chief Customer Officer 2.0

2020-10-1309:06

Episode 15 - Chief Customer Officer 2.0 & To Succeed in a Negotiation, Help Your Counterpart Save Face

2020-10-0610:34

Episode 14 - Chief Customer Officer 2.0 & 3 Ways to Motivate Your Team Through an Extended Crisis

2020-09-2910:24

Episode 13 - Chief Customer Officer 2.0 & The Great Disrupter

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Episode 12 - HBR's 10 Must Reads on Change Management & True Friends at Work

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Episode 11 - HBR's 10 Must Reads on Change Management & Harnessing Everyday Genius

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Episode 9 - HBR's 10 Must Reads on Change Management & Learning from the Future

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Episode 8 - How Women Rise & The Strategic Side Gig

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Episode 7 - How Women Rise & Begin With Trust

2020-08-1112:23

Episode 6 - How Women Rise & The Agile C-Suite

2020-08-0414:11

Episode 5 - How Women Rise & Why Sexual Harassment Programs Backfire

2020-07-2812:26

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Episode 15 - Chief Customer Officer 2.0 & To Succeed in a Negotiation, Help Your Counterpart Save Face

#box-pro-ellipsis-176459187509188{-webkit-line-clamp:2;}Episode 15 - Chief Customer Officer 2.0 & To Succeed in a Negotiation, Help Your Counterpart Save Face

Episode 15 - Chief Customer Officer 2.0 & To Succeed in a Negotiation, Help Your Counterpart Save Face

Kristen Hayer

Episode 15 - Chief Customer Officer 2.0 & To Succeed in a Negotiation, Help Your Counterpart Save Face