Episode 13 - Chief Customer Officer 2.0 & The Great Disrupter
Update: 2020-09-22
Description
This week, Kristen Hayer reviews:
- The Great Disrupter (September 19-25, The Economist)
- Chief Customer Officer 2.0, Jeanne Bliss Chapters 1-2
If you're reading along, next week we'll be reviewing Chapters 3-5 of the book, along with a new article. This book is available on Amazon and Audible.
Note: Given the great tools and visuals that the author has included in this book, we recommend getting the printed version.
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