Episode 13: Delivering on the Details—AI, Drivers & the Future of Catering with Chris Heffernan, CEO of dlivrd
Description
In this episode of Restaurant Catering Smarts, Michael Attias sits down with Chris Heffernan, CEO of dlivrd—a last-mile logistics company disrupting the gig delivery space with a focus on transparency, driver empowerment, and AI-driven matchmaking.
Chris shares his vision for a delivery ecosystem where restaurant operators and drivers both win. You’ll hear how dlivrd’s platform is custom-built for catering—not just another gig app. Think: delivery driver profiles, matching based on capacity and equipment (not just location), and AI that “swipes right” on the perfect driver for every order.
Michael and Chris dive into:
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The flaws of traditional delivery apps for catering orders
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How AI and driver profiling create better outcomes for large orders
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Why culture and community matter, even in the gig economy
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Practical ways caterers can leverage AI, from chatbot customer service to automated menu recommendations
Whether you’re running five catering deliveries a week or fifty, this episode will change how you think about delivery logistics.
Restaurant Catering Smarts is powered by CaterZen Catering Software, the all-in-one platform helping restaurants grow catering sales and streamline operations.
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