Service management is more than a collection of processes; it is a professional practice that organizations adopt to consistently deliver value. In this episode, we’ll define what ITIL means by “service management as a practice” and why it is critical to success in modern IT. You’ll learn that it encompasses structured ways of working, standardized roles, and proven methods that allow teams to align technology and people with business goals. By framing service management as a discipline rather than a set of ad-hoc tasks, ITIL helps organizations improve reliability, efficiency, and customer satisfaction.

We’ll also explore how seeing service management as a practice creates consistency across industries. Just as accounting has shared standards, service management provides a common language and toolkit for IT professionals worldwide. Understanding this concept allows you to appreciate why ITIL has become the de facto standard, and it prepares you to connect the abstract framework to the concrete work you do every day. This episode was produced by BareMetalCyber.com.