Before diving into the details of ITIL, it’s essential to step back and ask: why does service management matter at all? In this episode, we’ll frame service management in beginner-friendly terms, showing how every modern organization — from banks to streaming platforms — depends on well-designed services. You’ll learn how service management brings order to complexity by aligning people, processes, and technology toward a common goal: delivering value. We’ll discuss examples like online shopping or ride-sharing apps to show how invisible but critical service design affects our everyday lives.

By grounding ITIL in the real world, you’ll see that it’s not just theory — it’s the foundation of how businesses deliver results consistently and reliably. This understanding helps you appreciate why certification in ITIL is valuable and why companies worldwide continue to adopt it. This episode was produced by BareMetalCyber.com.