ITIL has been evolving since the 1980s, but ITIL 4 represents its most significant transformation. Earlier versions were heavily process-driven and sometimes criticized for being too rigid. ITIL 4 responds by simplifying the approach, focusing on principles, adaptability, and delivering value in a fast-changing digital landscape. In this episode, we’ll highlight the differences between ITIL v3 and ITIL 4, from the shift toward the Service Value System to the emphasis on collaboration and automation. These changes reflect how organizations actually work today, where cloud computing, agile development, and DevOps play major roles.

By the end, you’ll see that ITIL 4 is not a rejection of the past but an evolution that keeps the core while shedding unnecessary complexity. This perspective will help you answer exam questions about what has changed and also explain to colleagues why adopting ITIL 4 makes sense. Understanding the simplification will also give you confidence in seeing ITIL as practical, not just theoretical. This episode was produced by BareMetalCyber.com.