Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution
Update: 2024-10-17
Description
CX Today's Susie Harrison hosts Anand Viswanathan, AVP & Global Head of CCaaS, Tata Communications.
In this video, Anand shares his top tips on finding a best fit CCaaS platform. It also covers:
- The importance of scalability, security and compliance in making a CCaaS platform selection
- Agent productivity and efficiency
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