The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More
Update: 2024-10-28
Description
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.
He's joined by six prominent CX analysts to dissect the latest news in the space, including stories from NICE, Salesforce, and Microsoft.
In this edition, our CX experts include:
- Zeus Kerravala, Principal Analyst at ZK Research
- Liz Miller, VP & Principal Analyst at Constellation Research
- Rebecca Wetteman, CEO & Principal Analyst at Valoir
- Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
- Simon Harrison, Founder & CEO of Actionary
- Martin Schneider, VP & Principal Analyst at Constellation Research
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