Harnessing the Power of Data in Contact Centers
Update: 2024-10-30
Description
CX Today's Susie Harrison hosts Matt Yates, VP Engineering at MaxContact.
In this session, we cover:
- Harnessing the huge volumes of data available efficiently and effectively
- The key opportunities and challenges in having this data available
- Tips for implementing clear, data-driven decision making
- The impact of AI on how data is captured and the level of detail provided
- The broader impact of AI in the contact center
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