Exploring the Next Big Trends in CX
Update: 2024-11-13
Description
CX Today's Susie Harrison is joined by Jamie Snaddon, Managing Director, EMEA at 8x8.
In this session, we cover:
- The biggest trend now and where it will take us next
- AI adoption trends in CX
- How the vendor landscape will change as security and regulations evolve
- Tips for maintaining or gaining a competitive advantage in this new ecosystem
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