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SaaS platforms represent a significant security blind spot for many organizations, with misconceptions about the shared responsibility model leaving sensitive data vulnerable to exposure. Aaron Costello, Chief of SaaS Security Research at AppOmni, shares insights from his research uncovering five zero-day vulnerabilities in Salesforce Industry Clouds and explains why SaaS security requires specialized expertise.

• Security teams often mistakenly believe SaaS vendors are fully responsible for security
• The shared responsibility model means customers must secure their own configurations and customizations
• Nearly a third of Salesforce customers use Industry Cloud solutions, which were found to contain significant vulnerabilities
• Agentic AI introduces new security challenges requiring strict access control implementation
• AppOmni provides visibility by connecting to SaaS platforms and analyzing security metadata
• Effective SaaS security requires collaboration between platform administrators and security teams
• Acquisition scenarios create particular security challenges when integrating new technologies
• The most effective approach combines administrative knowledge with security expertise

If you're interested in learning more about SaaS security or accessing the full Salesforce Industry Clouds research paper, visit appomni.com and check out the AO Labs section of their blog.

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