Finding the value in Customer Success
Description
This week we’re joined by Arjun Menon, Principal Success Manager at Salesforce, winner of The Elites 2023 Customer Success Award, and a musician… what can’t he do 🤩
This episode dives into the value of CS for organisations and customers along with proving that value and secrets to being a top performer.
👋 00:00 Intro
👀 01:23 Proving your value to customers ➡️ Defining value to them
👉 04:24 How many checkins & touchpoints should we be having with our customers?
📄 06:20 Referring back to business cases
💰 07:48 Proving the value of Customer Success
🏆15:28 Secrets on being a top performer & advice for entering the world of CS
🙏20:20 Questioning your own value to the customer & proving yourself
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