Listen Top Shows Blog

From 16 to 75 Locations: Eric Robison’s Growth Journey at Rock N' Roll Sushi

From 16 to 75 Locations: Eric Robison’s Growth Journey at Rock N' Roll Sushi

Update: 2025-06-05

Share

Description

Eric Robison, developer and multi-unit owner at Rock N' Roll Sushi, joins this episode of Give an Ovation to break down how the brand has grown from 16 to 75+ units and what it takes to get guests back through the doors. From creating a fun, high-energy dining experience to transforming guest feedback into operational change, Eric shares how his team makes sushi dining loud, vibrant, and unforgettable.

Why retention beats new traffic
How COVID shifted guest service culture
Infusing your brand into your team
Turning feedback into a gift
5 A’s of guest recovery

Thanks, Eric!

Links:

https://www.linkedin.com/company/rocknrollsushi/

https://www.rocknrollsushi.com

https://www.instagram.com/rocknrollsushi/

Comments

In Channel

Why Guest Experience Starts with GMs, with Justin Falciola of Deliverect

Why Guest Experience Starts with GMs, with Justin Falciola of Deliverect

2025-09-0919:40

From Football Field to Franchise Growth: Mark Moseley at Five Guys

From Football Field to Franchise Growth: Mark Moseley at Five Guys

2025-08-2517:12

How Drew Kimball of SpotOn Builds Loyalty Through Service and Tech

How Drew Kimball of SpotOn Builds Loyalty Through Service and Tech

2025-07-1517:02

Live from the National Restaurant Association Show

Live from the National Restaurant Association Show

2025-07-0127:07

From Gas Stations to 3,400 Units: Alice Crowder at Krispy Krunchy Chicken

From Gas Stations to 3,400 Units: Alice Crowder at Krispy Krunchy Chicken

2025-06-1819:09

Michael Lukianoff of SignalFlare on Using AI to Drive Smarter Restaurant Strategy

Michael Lukianoff of SignalFlare on Using AI to Drive Smarter Restaurant Strategy

2025-06-1616:59

Russ Hawkins of Agilence on Using Data to Improve Guest Experience

Russ Hawkins of Agilence on Using Data to Improve Guest Experience

2025-06-1314:02

Serving Hospitality for 75 Years: Ralph Lewis of Okeechobee Steakhouse

Serving Hospitality for 75 Years: Ralph Lewis of Okeechobee Steakhouse

2025-06-0916:31

From 16 to 75 Locations: Eric Robison’s Growth Journey at Rock N' Roll Sushi

From 16 to 75 Locations: Eric Robison’s Growth Journey at Rock N' Roll Sushi

2025-06-0515:16

Barry McGowan of Fogo de Chão on Climbing the Ranks in Hospitality

Barry McGowan of Fogo de Chão on Climbing the Ranks in Hospitality

2025-06-0218:54

Inside 3Natives: Anthony Bambino’s Guide to Sustainable Growth

Inside 3Natives: Anthony Bambino’s Guide to Sustainable Growth

2025-05-2918:50

How Savory Fund Powers Guest Experience at Scale with Josh Boshard

How Savory Fund Powers Guest Experience at Scale with Josh Boshard

2025-05-2721:08

Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar

Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar

2025-05-2320:26

Designing Dining Experiences with Sebastien Silvestri of The Dinex Group

Designing Dining Experiences with Sebastien Silvestri of The Dinex Group

2025-05-2122:31

Winning with Hospitality-Driven Catering with Pete Mora of Fajita Pete’s

Winning with Hospitality-Driven Catering with Pete Mora of Fajita Pete’s

2025-05-1917:56

Behind the Pizza: Building Community and Culture with Avery Ward

Behind the Pizza: Building Community and Culture with Avery Ward

2025-05-1619:24

Building a Brand on Love, Legacy, and Leadership with Jane Abell of Donatos Pizza

2025-05-1418:55

Inside The Great Greek’s Rapid Growth with Bob Andersen

Inside The Great Greek’s Rapid Growth with Bob Andersen

2025-05-1222:22

Preserving Culture Through Rapid Growth with Rob Ertmann

Preserving Culture Through Rapid Growth with Rob Ertmann

2025-05-0919:23

Behind the Growth of Bushfire Kitchen with Oliver Barwin

Behind the Growth of Bushfire Kitchen with Oliver Barwin

2025-05-0717:54

00:00

00:00

x

From 16 to 75 Locations: Eric Robison’s Growth Journey at Rock N' Roll Sushi

From 16 to 75 Locations: Eric Robison’s Growth Journey at Rock N' Roll Sushi

Ovation