From Mistakes to Mastery in Client Retention with Chris Jennings
Update: 2024-10-14
Description
On this episode of The Strategy Sherpa Show™, host David Chavez sits down with Chris Jennings to discuss how one critical mistake became the catalyst for developing a proven system in client retention.
Chris recounts how a complex consulting project with misaligned stakeholders led him to hand off the project prematurely, resulting in a significant misstep. This challenge inspired Chris and his team to create a structured process for onboarding and retaining clients, which they later turned into the book, The Client Retention Matrix.
Join us as Chris shares key lessons from his journey and insights from his book, revealing how turning early mistakes into actionable strategies can drive long-term client success.
Chris recounts how a complex consulting project with misaligned stakeholders led him to hand off the project prematurely, resulting in a significant misstep. This challenge inspired Chris and his team to create a structured process for onboarding and retaining clients, which they later turned into the book, The Client Retention Matrix.
Join us as Chris shares key lessons from his journey and insights from his book, revealing how turning early mistakes into actionable strategies can drive long-term client success.
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