From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon

Update: 2025-05-16

Description

In this premiere episode, Andy sits down with Ekim Dinc, Head of Customer Engagement at Amazon. With a background in logistics, Ekim shares how systems thinking shaped his unconventional path into marketing — and what it takes to drive engagement at Amazon scale.

We explore how AI is transforming growth, the end of siloed teams, and why “human-induced latency” is the biggest blocker to innovation today.

Resources recommended by Ekim:

“Attention Is All You Need” – Google Research Paper
Meditations by Marcus Aurelius
All Things Distributed – Blog by Werner Vogels, CTO of Amazon
LinkedIn posts from Yann LeCun (Meta AI Chief Scientist)
Counterintuitive by Matt Wood (former Amazon VP of AI)

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From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon

#box-pro-ellipsis-175968087546442{-webkit-line-clamp:2;}From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon

From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon

Andy Carvell (Phiture)

From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon