Getting More Restaurant Reviews from Happy Customers
Description
This podcast episode from "Restaurant Growth Hub by Foodcus" addresses the issue of why satisfied restaurant customers often don't leave online reviews. It explains that negativity bias plays a role and that happy customers may not think to review, assume others will, or find it inconvenient. The host emphasizes that more positive reviews are crucial for improving local SEO, influencing potential diners, and counteracting negative feedback. The episode then provides actionable strategies for encouraging positive reviews, such as simplifying the process with QR codes, asking at opportune moments, offering incentives (within policy), and using follow-up communication. Finally, the podcast highlights Foodcus as a platform that automates review requests to help restaurants gather more positive feedback effortlessly.
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