Built Bar’s Ashley Pollock, Marketplace Experience Coordinator, and Ben George, Director of E-Comm Marketplaces, share how TikTok evolved from a small test into a core growth driver. By treating TikTok as both discovery and commerce, moving quickly on creator affiliates, and amplifying with GMV Max, they report stronger ROAS than other paid channels and consistent cross-channel lift when they scale on TikTok.

They outline a testing-first approach that blends organic-feeling creative with paid distribution. Ashley details how GMV Max unlocked algorithmic reach using existing affiliate videos, while Ben explains their omni-channel measurement mindset, using TikTok Shop’s customer analytics to track awareness, high intent, new customers, and returning customers on weekly and monthly cadences.

What You’ll Learn in This Episode:

• How Built Bar uses GMV Max to automatically scale top-performing affiliate videos and improve ROAS.

• Why treating TikTok as a discovery engine drives measurable lift across their e-commerce and retail channels, not just on-platform sales.

• How their team uses TikTok Shop’s customer analytics to monitor awareness, high intent, and new customer conversion in near real time.

• How combining organic-style creator videos with paid amplification builds trust, boosts engagement, and increases purchase intent.

• Why Built Bar focuses on operational readiness before scaling ads to ensure they can meet the surge in demand TikTok generates.

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This is a TikTok case study and is solely for informational purposes. Past performance does not guarantee or predict future performance. All claims related to brand products including, without limitation, the effectiveness, sales, or quality of such products are brand-reported and not endorsed or verified by TikTok.