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We explore Jody's 21-year path from reception to founder, why she stepped away to reset, and how she returned to support a modern, low-overhead property management business with real support and smarter systems. The conversation challenges sales-first thinking and shows practical ways to protect mental health, retain talent, and grow through partnerships.

• early career moves across reception, trust accounting, assistant PM and head of department
• stepping out for personal reasons and returning with renewed purpose
• mental health, flexible time off and genuine cover for phones and emails
• why strong heads of department change culture and retention
• sales principals trusting PM experts and setting sustainable workloads
• PM as a core business asset requiring reinvestment
• Zebra PM membership model, costs, tech stack and freedom of tools
• boutique growth via sales-only partnerships and warm referrals
• Coffee Convos community and Speakeasy Saturdays for safe networking
• practical steps for PMs considering business ownership

Please reach out to Jodie on Instagram at The Zealous PM or on Facebook at Jodie Hingst to connect, ask questions, or join a Coffee Convos near you

PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE

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This podcast is kindly sponsored by Longreach

This podcast is kindly sponsored by Plumbing Bros

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