How can We Increase Customer Engagement by Doing Less?
Update: 2019-10-11
Description
Peter Massey of Budd discusses where your customer engagement strategies might be going wrong, giving plenty of advice along the way of how to improve.
In our discussion, we also talk about Peter’s well-known customer service slogans, share good examples of successful strategies and look to the future, to assess future ways in which organisations will try to engage with customers.
This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.
So, to find out more about Genesys, simply visit: www.genesys.com
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