How can we use Customer Emotions to our advantage?

Update: 2019-07-25

Description

Colin Shaw of Beyond Philosophy discusses how we can evoke positive emotions from our customers, first focusing on the wider customer experience, before sharing some practical tips for call centers.

In our discussion, we also talk about creating positive customer memories, increasing employee engagement and coaching contact centre advisors.

This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.

So, to find out more about Genesys, simply visit: www.genesys.com

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