In this episode, the FlashQuotes founders break down how to design incentives that actually motivate your team instead of backfiring. You’ll learn why some reward systems cause the exact opposite behavior you want (aka “The Cobra Effect”), how to build real accountability without creating tattletale culture, and how transparency drives trust across your entire business.

Whether you’re running coffee carts, photo booths, or mobile bars, this one’s packed with practical lessons on leadership, culture, and incentives that scale.

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⏱️ Timestamps

00:00 Welcome back to the FlashQuotes Roundtable

01:10 Why incentives can make or break your business

02:00 The Cobra Effect: when rewards backfire

04:20 How Justin designed Good Hart Coffee’s barista bonus system

06:30 Tracking performance and event reports that keep everyone accountable

09:00 Avoiding “tattletale culture” in your team

11:45 Building a culture of trust and camaraderie

15:00 Red flag mechanisms for catching problems early

17:30 Why transparency builds loyalty and motivation

20:00 How to stay connected as you scale your business

🔑 Key Points:

• “Show me the incentive, and I’ll show you the outcome” – why it’s true

• Real-world examples of good and bad incentives in small businesses

• How to reward consistency without breeding competition or resentment

• Why transparency keeps your team engaged and aligned

• Simple systems to track performance and bonuses