Are you struggling to step back without losing control?

In this episode, Michelle breaks down the three pillars of scalable leadership, drawing on November’s conversations with industry leaders Sophie Paviour, Mark Condi and Chris Miller.

You’ll learn why clarity, capability and systems are the real engines behind consistent performance, sustainable growth and confident leadership.

Michelle shares practical ways to delegate without fear, elevate middle management, reduce firefighting, and build a team who think, decide and lead — not just follow instructions.

In this episode, Michelle covers:

• Why “I can’t step back” is really a clarity problem


• How to delegate thinking — not just tasks — to grow leaders


• Why frontline staff often see risks earlier than executives


• The Clarity Equation: Vision + Values + Behaviours + Boundaries


• The power of early stretch opportunities


• Why middle management is the biggest bottleneck and the breakthrough point

Next Steps + Resources

👉 Subscribe on YouTube and your favourite podcast platform; https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast

👉 Join Michelle’s newsletter for weekly leadership tools; https://www.michellepascoe.com/blog

👉 Work with Michelle — Middle Management Movement & bespoke customer service programs; https://www.michellepascoe.com/traininganddevelopmentprograms

About Michelle

Michelle Pascoe helps organisations grow powerful middle managers, build consistent service cultures and develop capable leaders at every level. Her programs support CEOs and senior leaders ready to step back from daily operations and lead with clarity, confidence and structure.

Connect with Michelle across her website and social platforms to explore workshops, consulting, and the Middle Management Movement; https://www.michellepascoe.com/