How to turn conflict into collaboration: Episode 123 with Jon Loos
Description
Have you ever gotten on a phone call with someone who was ready to have an argument? How did you handle that? In this episode, Jon talks about communicating with executives, employees, government employees and contractors. All of whom have different styles of communication, and he is able to adapt to all of them. One secret is to really listen to the other person in order to understand them.
You can reach out to Jon atlinkedin.com/in/jon-loos-pe-mba-79220234
Takeaways
Assume the person you're talking to is coming from a good place.
Everyone is doing their best, even if it's not what you want.
Empathy can significantly ease communication challenges.
Building trust is essential for effective dialogue.
Navigating difficult discussions requires patience and understanding.
Practical tips can enhance communication skills.
Listening is as important as speaking in conversations.
Understanding different perspectives fosters better relationships.
Conflict resolution is a key aspect of effective communication.
Effective communication can lead to stronger connections.
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