If there is one industry where AI is almost a ‘natural fit’ for building a competitive edge, it is IT-enabled services (ITeS). 

In this riveting episode, SatJ speaks to Swaminathan R, Chief People Officer at WNS Global Services, to explore the evolving landscape of recruitment in the Information Technology-enabled Services (ITeS) industry, with a focus on the game-changing role of Artificial Intelligence (AI). Join us on this journey through the fascinating fusion of AI and ITeS recruitment. Whether you're a recruiter, industry professional, or AI enthusiast, this episode promises valuable insights and engaging discussions.

(01:00 ) Introduction

(01:51 ) Part 1: Understanding the ITES Landscape

(2:02 )  Can you share your perspective about the recent advancements in the Indian ITeS sector and its significance on the global business ecosystem today?

(2:15 ) How have recent advancements in AI and technology affected the demands for talent in the ITeS sector, and how are companies adapting to this change?

(6:10 ) Part 2: AI's Impact on ITES Recruitment

(6:10 ) How is AI reshaping recruitment practices in the ITeS industry?

(10:20 ) Can you give a very practical example of how let's say generative AI is impacting or transforming a business process in very simple terms?

(13:10 ) Part 3: Navigating Challenges and Transforming TA in ITeS

(13:10 ) What are some of the common challenges regarding AI-powered recruitment in the ITeS sector?  What are the best ways to overcome these challenges and maximize the benefits of AI-driven recruitment?

(16:50 ) Any specific tips you want to give to students who are studying on these campuses? How can they be industry-ready over the next two to three years?

(19:37 ) What upskilling initiatives are leading the way in building a highly skilled and adaptable workforce that thrives in the future of work?

(21:58 ) Part 4: The Future of AI in ITeS Recruitment

(22:02 ) How do you see India preparing itself for this AI challenge or the whole generative AI space? Do you think India is preparing itself again, not necessarily from a demand side or from a supply side, but as a country in your experience?

(24:49 ) Q&A

(24:57 ) Considering the evolving landscape and the influence of AI on work dynamics, what are your thoughts on the recent 70-hour workweek debate? 

(25:37 ) So we spoke a lot about how AI is going to impact the recruiting industry. So, What are things that it cannot, where AI cannot make a difference in the recruiting process?

(26:00 )  In the near horizon, let's say a two to three-year term if you're excited about something and you're looking forward to something that AI is capable of doing, what is that? 

(27:20 ) What is it that you dread the most with AI coming in?

(28:25 ) What is your top advice to somebody young who wants to make it big in the industry that you represent, where, you know, business processes are getting transformed

(30:20 ) Part 4: Closing Thoughts