Inside the NYU Hotel Tech Report: Best-in-Class vs. All-in-One — What Hoteliers Really Think
Description
How do you decide between a best-in-class tech stack and an all-in-one platform?I caught up with Bill Fanning, CRO of Stayntouch, and Klaus Kohlmayr, Chief Evangelist at IDeaS Revenue Solutions, to discuss the new NYU SPS Tisch Center of Hospitality Technology Report, where 300+ hoteliers shared how they're making those crucial tech decisions.
On hashtag#NoVacancyNews, we look at what's driving those hashtag#hoteltechnology choices, the cultural and operational challenges behind switching systems, and why more hotels than ever plan to replace their tech stack within the next 24 months.
Key Insights:
📊 68% of mid-size hotels (100–250 rooms) prefer best-in-class solutions
🏨 Independent hotels lean toward all-in-one platforms for simplicity
⚙️ Integrations, ease of use, and support top the priority list
💬 Why tech adoption often fails — and how to fix it
🧠 Cultural adaptation matters more than code
📈 51% of respondents plan to replace PMS and CRS systems soon
❤️ Guests do feel better tech through smoother digital experiences
Technology isn't just about efficiency — it's about freeing people to be more human in hashtag#hospitality.
Which approach do you think delivers the better guest experience?
United States
