Lessons from a decade of applied Behavioral Economics with Dave DiFelice
Update: 2021-12-13
Description
The last episode of BEworks Conversations Season 2 is on lessons from a decade of applied Behavioral Economics with Dave DiFelice, Vice President of Customer Service and Operations at Canadian Tire Financial Services and one of BEworks’ first clients.
Dave has used behavioral economics to tackle organizational challenges for 10 years – from improving call-center performance, employee outcomes, and empathetic collections.
Listen as he and Kelly Peters, reflect on what it means to lead a business embedded with the science of human behavior and the broad impact it can have on team dynamic.
In this conversation, Dave and Kelly discuss:
- What it’s like to apply BE within an organization
- The ripple effects of scientific thinking
- Advice for leaders interested in BE
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