MM 152 - How not to loose clients after they said yes to your services
Description
A new client saying yes and starting to work with you isn’t the end of selling.
It’s just the beginning.
Delivering what you promised is where you either confirm they made the right choice hiring you or lose their business along with all the referrals they could have brought. And it can get challenging when you grow fast and get busy with clients.
I learned that lesson in one of the companies I used to work for and I'm sharing that story with you in today's Maggie's Moment.
To spare my clients such painful experiences I teach them the concept of Selling at Every Touch Point as part of my T.O.P. CEO Continuous Success Recipe. Within that, I help them establish simple processes so they can easily and consistently over-deliver on their promises to the clients (new and existing).
Because your service delivery and your client journey, as they go through it, is also selling them (or not) on staying with you, coming back, and referring others.
It doesn’t mean you always must have 100% of everything figured out. That’s not what entrepreneurship is all about. It’s about balance between what you confidently can deliver and what you can figure out as you go, to take advantage of the right opportunities. And when you coach with me one-on-one, I teach you how to strike it.
If you’re ready to double your business with happy clients acting as your referral network without fail and without adding more work to your schedule, let's talk. Book a sales call here - https://calendly.com/maggie-s2l/discovery-call
United States
