Managing timed entry with "comfy capacity"
Update: 2023-04-21
Description
Max Pfeifer is the Experience Director at Museum of Play and Art (MoPA), a group of children’s museums that focus on learning through play. In this interview, Max shares how MoPA focuses on delivering a superior experience by hiring exceptional talent and running the business with state-of-the-art technology.
Key takeaways:
- Guests should so satisfied that they advocate for the business and deliver the flywheel effect, bringing in new guests that marketing doesn’t need to pay to attract
- Max stresses the importance of training and development for the frontline staff, both during initial onboarding as well as ongoing learning throughout their employment.
- Max sheds light on MoPA’s strategy for managing guest flow and timed ticketing, which he refers to as “comfy capacity.”
Comments
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
1.0x
