It’s time for the moment of truth…

Or, rather, the moments–the ones that define your culture, your employee experience, and your customer success!

On this episode, Laura Patterson, President and Co-Founder of VisionEdge Marketing and author of Fast Track Your Business, joins BOOST to share the keys to providing a rockstar employee experience, and why even the littlest moments matter in creating experiences that impact your bottom line. We discuss how CX and EX both affect each other, why culture sets the foundation for business success, and how to progressively empower your employees.

Alright, enough from us – press play!

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Join Centrical virtually at Success 2022 to explore how an employee-first approach to business success is the only way forward in today's workplace. At this annual event, you’ll hear how leading organizations are making strategic investments in their people through technology to drive purpose and belonging, inspire and support their growth, and maintain connection no matter where they are.

Together, let’s be bold and rebuild the future of work. Visit events.centrical.com/success2022 to learn more and register.

On with the show!

Additional Resources: Fast Track Your Business by Laura Patterson

Vision Edge Marketing

https://centrical.com

Key Takeaways: 3 key components of organizational success

How to progressively empower employees

“Moments of truth” that define your CX and EX

Things to listen for:

[04:00 ] Setting a cultural foundation for CX and EX

[06:00 ] Keys to leading and engaging your team

[09:00 ] “Moments of truth” in CX and EX

[11:30 ] How to progressively empower employees

[13:30 ] What it means to “do no harm” in CX

[15:00 ] Helping employees bring value to customer interactions

[17:30 ] The importance of executive sponsors of initiatives

[19:00 ] Staying committed and focused in an influx of distractions