Are your employee training programs telling (and creating) impactful stories?

On this episode, Renzo Urzua, Global Contact Centre Management Training & Design Lead for Mastercard, joins BOOST to share his insight on helping to manage and train global teams. We discuss the ways language and culture deeply impact training dynamics, and the importance of encouraging each employee’s own personal brand through the training process and beyond.

Alright, enough from us – press play!

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On with the show!

Additional Resources: Lucha HSP Podcast

https://centrical.com

Key Takeaways: 3 key components of effective global training

How to keep trainees engaged, especially in a global setting

The importance of empowering employees to embrace their own personal brand

Things to listen for:

[08:40 ] Key ingredients for leaders to train teams well

[11:00 ] Training programs across different language and cultural levels

[14:00 ] Helping employees find their own personal branding

[18:00 ] How to articulate your own personal brand

[19:00 ] How to engage trainees (and any audience) to make an impact