Open Banking, Bilingual Bots, Banking Asylum Seekers With Elizabeth Osborne
Update: 2025-06-12
Description
On the show today, Mary talks to Elizabeth Osborne – COO at Great Lakes Credit Union – about preparing for open banking regardless of what happens to the rules. As she says: “Whether it's a credit union or a bank, we should treat it as a threat. And if it doesn't become a threat, that's great. You're prepared.”
They also explore how the credit union’s bet on bilingual chatbot Olive is working and ways Great Lakes is serving gig workers, asylum seekers and longtime members alike. Plus, Elizabeth offers candid advice for fintech founders trying to win over credit unions, and why leadership starts with listening.
Subscribe to the podcast here: https://www.crnrstone.com/gritty-insights/podcasts/money-isnt-everything
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