Roland Ligtenberg, co-founder of Housecall Pro, discusses business growth with Germaine Nelson, founder of Capitol Plumbing & Heating in the Washington, DC area. Germaine shares what he looks for in employees to build and maintain a trustworthy team, incentives, the power of offering options, and keys to negotiating with commercial customers. He also lays out some of the Housecall Pro features his team relies on daily, and the advice he would give “baby” Germaine. And watch what leads him to say, “Line me up against ten other plumbers. I guarantee you I can out-troubleshoot a water heater.”

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Want to learn more about Germaine or follow their journey? Check them out here:

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