Rethinking Retail: The Hidden Costs of Self-Checkout Technology
Update: 2025-06-11
Description
Santiago Gallino, Associate Professor of Operations, Information and Decisions, and of Marketing at the Wharton School, discusses the growing presence of self-checkout in retail, its intended operational benefits, and the unintended consequences—including theft, customer friction, and strategic recalibration—that are prompting retailers to rethink their approach.
Hosted on Acast. See acast.com/privacy for more information.
Comments
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
x
