Grab your coffee and settle in for a funny (and slightly cringe) story about what happens when tech goes absolutely mental during a launch! I'm sharing the blow-by-blow account of my recent private podcast launch where everything that could go wrong, did go wrong - whilst I was at the spa being slightly smug about my automated systems. If you've ever had tech gremlins derail your perfectly planned launch, this episode will make you feel so much better about the chaos!

Key Topics Covered

The CEO Mindset During Crisis

• Being a CEO means letting shit break sometimes and knowing how to fix it quickly
• The difference between being chilled/in control vs. being glued to your laptop during launches
• Why occasional chaos doesn't mean your strategy is wrong
• The power of bouncing back without letting tech fails define your business

The Honesty vs. Performance Dilemma

• Choosing to be human and responsive instead of performative
• My decision to send that fourth email acknowledging the elephant in the room
• Why transparency often works better than pretending nothing happened
• The relief of just saying "Sorry, I'm not stalking you - tech issues!"

Lessons from the Chaos

• Discovered that editing a live Kartra sequence has consequences (4 years of using it and didn't know!)
• Private podcast platform differences between Apple and Spotify
• The importance of testing everything, even when you think you know your systems
• Sometimes you need a "humble tech pie" to keep you grounded

Join the Challenge

If you'd like access to the private podcast that caused all this drama (and learn about selling what they want vs. what they need), DM me "private podcast" on Instagram @mills_gray and I'll send you the link!

Come say hi on Instagram @mills_gray and for full show notes & more resources visit https://www.millsgray.com/when-tech-goes-wrong-during-a-launch-and-why-its-not-the-end-of-the-world/

Hosted on Acast. See acast.com/privacy for more information.