In this episode of SILosophy, Tania Gomez sits down with Anita Gover from TechAbility to explore how SIL providers can optimise their technology systems. From essential tech stacks to automation, AI-driven tools, and cybersecurity best practices, Anita shares expert insights on how providers can streamline operations, protect sensitive data, and leverage emerging technologies to enhance service delivery.

Whether you're a SIL provider struggling with system integrations or looking to future-proof your business with AI and automation, this episode is packed with practical advice on getting your tech right from the start.

Episode Highlights:

00:00 – Welcome & introduction: Meet Anita Gover from TechAbility

02:10 – What is TechAbility? IT consulting for NDIS, aged care & community services

04:20 – The essential tech stack for SIL providers: What systems do you really need?

08:40 – Common tech mistakes: Why too many systems create inefficiencies & extra costs

12:15 – Automations for SIL providers: How to streamline rostering, scheduling & billing

16:30 – The importance of integrations: Connecting your CRM, HR, and finance systems

19:05 – Cybersecurity & data privacy: Why every provider needs to prioritise protection

23:50 – AI-driven tools & predictive analytics: How AI can enhance service delivery

26:00 – The future of SIL tech: Emerging trends, PACE, and digital transformation

27:30 – Final thoughts & how to contact TechAbility

Follow Tania Gomez Consulting on

Facebook: https://www.facebook.com/taniagomezconsulting/

Instagram: https://www.instagram.com/taniagomezconsulting/

LinkedIn: https://au.linkedin.com/company/tania-gomez-consulting

Or you can also visit our website: http://www.taniagomez.com.au/

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