In this episode of SILosophy, host Tania Gomez is joined by Josh Pix, co-founder of Resolv, to unpack the complexities of service agreements in the SIL space. Josh provides actionable insights into avoiding common pitfalls, managing open agreements, handling emergencies, and ensuring financial sustainability while delivering exceptional participant care. This is an essential listen for SIL providers looking to strengthen their service agreements and protect their businesses.

Episode Highlights:

00:00 – Introduction: Meet Josh Pix from Resolv

01:20 – What Resolv does: Supporting SIL providers with rostering, claiming, and financial stability

03:00 – The risks of poor service agreements: Why they matter

04:45 – Understanding open service agreements and how they expose providers to financial risks

08:10 – What is over-servicing? Defining and identifying intentional and unintentional over-servicing

10:50 – The six-step process for managing over-servicing and ensuring shared responsibility

14:30 – Emergency situations: Hospitalisation, incarceration, and how to navigate funding gaps

16:40 – Programmes of support: What they are and why SIL providers need them

19:00 – Building robust service agreements: Essential clauses and considerations for providers

21:00 – Final advice for SIL providers: Addressing risks, promoting shared responsibility, and ensuring participant care

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Or you can also visit our website: http://www.taniagomez.com.au/