Luxury hospitality isn't just about marble lobbies anymore — it's about creating seamless, hyper-personalized experiences powered by the right technology.

I spoke with Matt Schwartz, Chief Technology Officer at Sage Hospitality, about how his team is merging design, comfort, and digital expectations to deliver the kind of experience guests now expect at home — from streaming and smart controls to ultra-fast connectivity.

We break it all down on #NoVacancyNews, including why bandwidth is the unsung hero of guest satisfaction, how AI and facial recognition could reshape the arrival experience, and why training is as critical as technology when it comes to creating genuine hospitality.

👋 Special thanks to Axonify, helping hotels power great guest experiences through stronger frontline teams. Visit Axonify.com to learn more.

Key Insights

⚙️ Guests expect seamless tech — from streaming to smart lighting
📡 Bandwidth isn't optional: it's the new guest essential
🤖 AI and facial recognition are transforming check-in experiences
🧠 Cloud systems mean operators need stronger networks, not more hardware
👥 Tech only works when staff training keeps up
🏨 Luxury experiences depend on anticipating needs, not just meeting them

How do you see technology reshaping the guest experience in the next five years?