Sasha Murrie - Journeyflow - Increased Profits through better Customer Journeys.
Description
Ever wondered how even minor hiccups on your website can cost you big bucks?
Learn from the best, Ryan Martin (Host and Founder of Remarkable Digital) interviews Sasha Murrie, founder of Journeyflow.
Sasha shares her wealth of experience spanning 15 years in eCommerce with iconic brands like The Body Shop and TXO by Tiffany Hall, she walks us through her journey from health software to eCommerce, emphasising the pivotal role of smooth customer experiences and how she has dedicated her career to solving these challenges.
Shifting gears, we explore how the pandemic has magnified the expectations of modern consumers.
With insights into the minds of Gen Zs and millennials, Sasha illustrates the rising importance of ethical values and sustainability in eCommerce.
Understand why brands must adapt or risk losing their competitive edge and how small improvements in the customer journey can translate into significant revenue gains.
Finally, get ready for actionable strategies to transform your eCommerce success.
From optimising conversion rates and reducing cart abandonment to enhancing the returns process, Sasha shares invaluable tips and real-world examples.
Learn how leading brands like Culture Kings and LSKD set themselves apart with stellar customer journeys.
Tune in and discover how to keep your eCommerce game strong, ensuring satisfied customers and a thriving business.
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