Survive & Thrive Ep 7- Becoming the Supplier of Choice in a Disrupted Economy
Description
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Scott Dawson, President of Core Business Solutions, and Doug Petillo, Managing Partner at Navigant Ventures, for a compelling discussion on how small businesses can become the supplier of choice in today’s disrupted economy. As part of the Survive and Thrive series, the conversation explores the importance of building trust through consistent delivery, avoiding overpromising, managing operational risk, and leveraging certifications like ISO to signal reliability. Doug shares real-world insights on playing both offense and defense in times of uncertainty—highlighting tactics such as strengthening existing customer relationships and securing referrals to open new doors. Whether navigating economic turbulence or seeking sustainable growth, this episode delivers practical strategies for small business leaders to stay resilient and competitive.
Helpful Resources:
Stephanie Alexander: 610-613-1854 Email : doug@navigantventures.com
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For All Things ISO 9001:20 15: https://www.thecoresolution.com/iso-9001-2015
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