THE 3 R'S: RETENTION, REFERRALS, & RESULTS! with Sara Kooperman, JD, Detric Smith, Bill McBride, Lisa Gorsline & Bob Esquerre, MA
Update: 2023-02-17
Description
On average it can cost 5x as much to obtain a new customer than retain an existing one but a majority of companies still focus on customer acquisition over retention. Join our panel of experts as they delve into the importance of retention with our clients and clubs; as well as the important role referrals and results-driven programming plays in it.
Comments
In Channel