Taking the Show on the Road with ServiceNow
Update: 2022-09-15
Description
A lot of companies in 2022 returned to in-person and hybrid programs. While many picked up where they left off before the pandemic—reconvening their user community in one location, albeit with smaller audiences—ServiceNow used the opportunity to take a different approach for their large, 16-years-running program, Knowledge. Rather than bringing their user community to a single location, they took their hybrid user program on the road instead.
Guest speaker Nellie Greely from ServiceNow shares:
- Why they took the non-traditional approach
- How they delivered consistent messaging while localizing the experience
- Learnings and best practices
- The future of Knowledge moving forward
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