Summary

In this conversation, Lee Martin and Geraldine Hickey discuss the challenges leaders face when navigating difficult conversations. They explore the importance of mindset, preparation, and understanding feedback culture in fostering effective communication. Geraldine emphasizes the need for consistency in leadership practices and the role of HR in supporting managers during challenging discussions. The conversation highlights the significance of building trust and relationships within teams to facilitate open dialogue and address conflicts effectively.

Takeaways

Difficult conversations are a normal part of leadership.

Avoiding conflict can lead to bigger issues down the line.

Preparation is essential for effective communication.

Understanding your feedback culture is crucial.

Trust relationships make difficult conversations easier.

Consistency in management practices builds credibility.

Feedback should be given regularly, not just when things go wrong.

Leaders should reflect on their own mindset before addressing issues.

Involving HR can be beneficial in contentious situations.

Taking time to prepare can prevent escalation of issues.

Chapters

00:00 Introduction to Difficult Conversations

03:20 The Importance of Addressing Conflict

06:32 Mindset and Preparation for Difficult Conversations

09:25 Structuring the Conversation

12:29 The Role of Environment in Conversations

15:11 Feedback Culture and Its Impact

18:28 When to Involve HR in Conversations

22:29 Navigating Difficult Conversations

25:17 Final Thoughts on Consistency and Fairness

35:31 Summary

35:31 Where to find out more

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