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Key Highlights

• The Trust Equation: Understanding trust as a formula of credibility + reliability + intimacy divided by self-orientation
• Actions speak louder than words: The four loudest things in leadership (in order):
  1. What leaders do (behaviors and actions)
  2. What leaders measure
  3. What leaders decide in crucial moments
  4. What leaders say
• Building trust through the trifecta of relationship development:
  • Congratulations - recognizing what matters to others
  • Gratitude - expressing specific appreciation
  • Invitation - bringing others into your world
• Trust is gained in inches and lost in miles - the importance of consistent, intentional behaviors
• Relational closeness leads to clarity - understanding what truly matters to others
• The five levels of trust (referenced from a Field Note) as a framework for assessing relationship depth

Notable Quotes

• "When it comes to trust, everybody's from Missouri - they're from the 'Show Me' state."
• "What gets modeled gets mirrored."
• "The things that somebody says are actually the fourth loudest thing that you will see from them."
• "What gets measured gets done. The problem with that statement is, it's usually the only thing that gets done."
• "Closeness leads to clarity."

Featured Speaker

Eric Springer is an Executive Coach at CRA | Admired Leadership. He brings a unique perspective from his background as a retired Air Force Colonel with experience in special operations. Eric specializes in helping leaders build high-trust environments that drive both team performance and followership. His military experience in high-risk environments has given him firsthand insight into the critical importance of trust in leadership.

Resources Mentioned

• Field Note: "The Five Levels of Trust" - framework for assessing trust in relationships
• The Trust Equation - credibility + reliability + intimacy ÷ self-orientation
• The "Circle of Trust" concept from the movie "Meet the Parents"